RevoZport products are mostly made to order and production time depends on the type of product and production situation. In most circumstances, our production should be complete within 14 days of sale. Upon completion of production, our sales team will inform you of the shipping rate and upon receiving payment of shipping fees, we will process your order within 48 hours.

Shipping and Returns

Please allow up to 48 hours to process and ship your in-stock order; if you have a time-sensitive shipment please give us a call to ensure there are no delays.

All products are shipped out from one of the authorized RevoZport shipping locations. RevoZport drop ships some products while some products ship directly from our main facility. Special arrangements may need to be made for international orders and oversize packages.  

In the event a product arrives damaged to your location, please follow the steps listed below.  All damaged items must be reported to the shipping carrier immediately and you must notify RevoZport within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied from any claims under our Guarantees.

If you receive a damaged product, please do the following:

• IMMEDIATELY CONTACT US
• Keep the product with its original packaging and box
• Make a list of the damaged or lost item(s)
• Take pictures of the package(s) in every angle, top and bottom
• RevoZport will contact the shipper once we receive the email info above to schedule a pickup if needed.  DO NOT send it back to the return address without written approval from RevoZport.

The shipping rates shown at the time of checkout on our site are based on a weight guesstimate and then formulated via a shipping program.  The rates do not take into account dimensions.  If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders are not automatically processed as we may require additional information from you.

An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns.  Unfortunately, once it has shipped restocking fees will apply if they are applicable.  Special order items, custom-built items will not be able to be returned.  For this reason, it is extremely important to check your invoice or order form. 

If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit.  To return an item, it must be in brand new condition with the original packaging.  If the item cannot be resold or is a special order or custom made item, we cannot accept a return.  Shipping is non-refundable in either direction unless approved by RevoZport. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the RevoZport warehouse are shipped via FedEx, USPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package.  If the package is returned to RevoZport or the manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.